Caos en Royal Air Maroc : Delegación tunecina denuncia vuelos retrasados y equipaje perdido en ruta a Senegal

A disappointing experience on board Royal Air Maroc (RAM). The outbound flight of the Tunisian delegation was first postponed by two hours without a convincing explanation, reports L’Économiste Maghrébin. After takeoff, the Tunisian delegation arrives in Dakar, but they find that there is no trace of the suitcase containing all the educational material for the seminar. "We ask that it be sent back on the 6 pm flight, then the 1 am flight," says the passenger. When she wakes up at 2am, she sees no luggage. She finds no (RAM) agent willing to commit in writing.

The return flight will not be easy either. Like the outbound flight, the return flight was also postponed. Scheduled for 2:25 am, the Dakar-Casablanca flight finally takes off at 3:05 am. According to the flight attendants, the connection to Tunis, scheduled for 7:50 am, will wait for the passengers concerned. The plane lands at the airport at precisely 7 am. Arriving at the boarding gate at 7:25 am, the passenger finds that her name has already been "deleted" from the list. Surprisingly, other passengers on the same flight, who arrived after her, board calmly. She tries to board, but to no avail. "The impression of a disguised overbooking, she whispers. Some travelers are removed to accommodate privileged ones."

While overbooking is legal, no written document, no compensation offered, no hotel accommodation was proposed to the passenger. Jihene’s suitcase finally arrived... after the end of her seminar, it is specified. "I was advised to file an online complaint, but I was given no receipt, no deadline," she laments.